Legal notice

Please read our terms before you complete your purchase.

About us
Lurena is operated by Rehcore AB, company registration number 559501-4514. We sell skincare online to private individuals and businesses in Sweden, Denmark, Finland and the rest of the EU. To shop with us you must be at least 18 years old.

Ordering
You order at lurenanordic.com. If you have questions about how to order, contact customer service at hello@lurenanordic.se. Placing an order means you accept these terms. The purchase agreement is formed only once we confirm your order with an order confirmation sent to your email address.

We reserve the right to correct orders if delivery cannot be completed. If you have placed several orders, we may combine them and ship them in one parcel.

Prices and product images
Prices are shown in the currency that applies to your market, including VAT. Shipping costs may be added depending on the order value and the shipping method you choose.

Product images do not guarantee the exact appearance of the item. We reserve the right to correct errors in product information and to change information and prices without notice. Where errors occur, we reserve the right to correct them afterwards and to cancel incorrect orders.

Personal data
When you place an order, you agree that we store and use your details in order to complete the purchase. All processing is carried out in accordance with the General Data Protection Regulation. We never sell your data to third parties. Read more in our privacy policy.

You are responsible for providing correct details when ordering. We are not liable if your order is sent to the wrong address because the details were incorrect.

Copyright
All content on this website belongs to Lurena or our suppliers. The content is protected by Swedish and international copyright law.

Shipping and delivery
Order before 1 PM on a weekday and we ship your order the same day. Orders placed after 1 PM ship the next weekday. Once the item has left our warehouse, responsibility for delivery passes to the carrier.

Free shipping applies on orders over €44.90 in the EU, 449 SEK in Sweden and 449 DKK in Denmark. Below these amounts, the shipping fee is shown at checkout.

Normal delivery times after dispatch:
Rest of the EU 2 to 5 business days
Denmark 1 to 3 business days
Sweden 1 to 3 business days
Finland 2 to 4 business days

You always have the right to cancel the purchase in the event of a delivery delay. Contact customer service if you wish to do so.

Payment
At checkout you choose between the payment methods shown for your market. We have the right to carry out a credit check where credit is required. You undertake to pay within the stated period. Payment after the due date may incur late fees and interest.

Right of withdrawal and satisfaction guarantee
You have a statutory 14-day right of withdrawal under the EU Consumer Rights Directive, counted from delivery. In addition, we offer a 45-day satisfaction guarantee.

The item must be returned in essentially the same condition as on delivery. Products sealed for hygiene reasons cannot be returned once the seal is broken.

If you use our return label, we deduct €6.90 in the EU, 59 SEK in Sweden and 59 DKK in Denmark from your refund. Contact us before returning. Returns must not be sent cash on delivery.

Return address
Lurena / Flow 3PL
Bockasjögatan 12
504 30 Borås
Sweden

Refunds
Once we have received and inspected the return, we refund the purchase amount within 10 business days, and at the latest within 14 days. If you paid by card, the amount is credited to the card. If you have an unpaid invoice, you are responsible for postponing the due date.

Unclaimed parcels
We reserve the right to charge the cost of handling unclaimed parcels. The fee is at most €39, depending on weight. If you change your mind about a purchase, you must first collect the parcel and then return it as described above.

Complaints
If the delivery is faulty, damaged or incomplete, you must notify us within a reasonable time by emailing hello@lurenanordic.se. Your statutory warranty rights follow the consumer protection law that applies in your country of residence. A complaint made within two months of discovering the fault is always within a reasonable time. Where a complaint is approved, we cover all shipping costs.

In the event of a dispute, you may contact the consumer dispute resolution body in your country or use the European Commission's Online Dispute Resolution platform.