Frequently asked questions

Add the products to your cart and go through checkout. The payment methods available for your market are shown at checkout.

Email hello@lurena.se as soon as possible. We can change the order as long as it has not shipped. Orders placed before 1 PM on a weekday go out the same day.

Yes. You get a confirmation by email right after purchase. The purchase agreement is formed only once we have sent it.

Shipping is free over €49 in the EU, 499 SEK in Sweden and 499 DKK in Denmark. Below those amounts the fee is shown at checkout before you pay.

Order before 1 PM on a weekday and we ship the same day. Counted from when the parcel leaves the warehouse, delivery takes 1–3 working days to Sweden and Denmark, 2–4 to Finland and 2–5 to the rest of the EU.

Parts of northern Sweden and the island of Gotland are delivered a day later. Around Christmas and Black Friday it can take up to four working days before the order ships.

In Sweden we ship with Postnord. Smaller parcels come to your letterbox. Larger parcels go to your nearest pickup point, and you get a text message when it is ready. The parcel stays there for 14 days. Bring ID.

Yes. You get a tracking number by email once the order has shipped.

You have a statutory 14-day right of withdrawal, counted from delivery. You do not need to give a reason.

Yes. On top of the statutory right of withdrawal we give a 45-day satisfaction guarantee. That is our own addition, not a legal requirement.

Create a return request in your account. We then send a return label and instructions on where the parcel goes.

Contact us before you return anything. Goods sent back without a return being requested first are not accepted, and returns must not be sent cash on delivery.

The item must be in substantially the same condition as on delivery, with its labels attached and in its original packaging. Products sealed for hygiene reasons cannot be returned once the seal is broken.

If you use our return label we deduct €6.90 in the EU, 59 SEK in Sweden and 59 DKK in Denmark from the refund. If the product is faulty or the wrong item was sent, we cover the shipping.

The return address is Lurena / Flow 3PL, Bockasjögatan 12, 504 30 Borås, Sweden. Wait for the return label before you send anything.

We get in touch once we have received and checked the return. For an approved return we refund to the same payment method within 10 working days. If you paid by card, the amount is credited to the card.

Check your order when it arrives. Contact us straight away with a photo and a description of the fault, and we will sort it out.

Your statutory rights follow the consumer protection law that applies in your country of residence. Report the fault within a reasonable time of discovering it. Within two months always counts as reasonable.

Yes. You get a refund or a new product, whichever suits best. Where a complaint is approved we cover all shipping costs.

On every product page, under the heading Ingredients. We publish the full list in INCI format, the same text printed on the packaging. Nothing is left out.

Yes, all four. They also contain colourants. This is stated on every product page.

No. PDRN Face Balm Stick contains beeswax, and the whole range is built on PDRN, which is drawn from salmon. We have written more about it here.

No. PDRN Eye Cream is built on niacinamide and PDRN.

Once or twice a week, when your skin needs extra moisture. The mask stays on for ten to fifteen minutes.

Short strands of DNA from salmon. On the ingredient list it goes by Sodium DNA. More about it on the page About PDRN.