Refund policy

We offer a 45-day satisfaction guarantee. That means you have 45 days from receiving your item to request a return.

To be eligible for a return, your item must be in essentially the same condition as when you received it, with tags attached and in its original packaging. You'll also need the receipt or other proof of purchase.

Request a return by creating a return request in your account. We'll then send you a return label. If you use it, we deduct €6.90 from your refund.

Once your return is approved, you'll receive a return label and instructions on how and where to send your parcel. Items sent back without first requesting a return will not be accepted.

If you have questions about returns, contact us at hello@lurena.se.

Damage and faults
Please check your order when it arrives. Contact us straight away if the item is broken, damaged, or if you received the wrong product, and we'll sort it out.

Exceptions
Products sealed for hygiene reasons cannot be returned once the seal is broken. Gift cards are also excluded from the right of return.

Exchanges
The fastest way to get the right item is to return the one you have and place a new order once the return is approved.

Right of withdrawal in the EU
In addition to our satisfaction guarantee, you have a statutory 14-day right of withdrawal. It runs from delivery and requires no justification. The item must be in essentially the same condition as when you received it.

Refunds
We'll contact you once we've received and inspected your return, and let you know whether it was approved. If approved, we refund to the original payment method within 10 business days. It may take a few more days before the money appears with your bank.

If more than 15 business days have passed since we approved your return, contact us at hello@lurena.se.